Customer experience fails to meet expectations

Customer experience is crucial to business growth, especially in the home services industry. But as professionals try to balance all the needs of their business, providing clear, consistent communication to customers can often be forgotten. 

Poor customer experiences can be devastating to a company’s reputation and potential growth. When businesses don’t meet expectations, customers often feel confused, disappointed, and frustrated. As a result, businesses miss out on repeat customers, referrals, and may receive negative reviews that prevent others from using their services. 

This leads to lost revenue and more difficulty gaining future customers’ trust.

Customer communication, simplified and streamlined

Relay offers an easy, elegant solution for a fast-paced world. We understand the challenges of growing a business, which is why our one-tap customer experience platform simplifies communication between service professionals and homeowners. 

Relay’s one-tap messaging delivers text messages to customers’ phones, while keeping communication organized for the business within the app. Additionally, Relay offers essential tools like scheduling, payments, reviews, and analytics, making it a one-stop shop for all your business needs.

A personal assistant for service professionals

Relay offers all the tools professionals need to deliver an exceptional customer experience and grow their business. 

Scheduling: You set the appointments. We’ll send the reminders.

Messaging: One-tap tiles let you send pre-written messages (introduction, ETA, job complete) for consistent communication and time saved.

Video Sharing: Send before/after videos to guarantee satisfaction with the finished product. 

Payments: Getting paid is easy, thanks to integration with existing tools like Venmo, Quickbooks, and Acquity. 

Reviews: Got a happy customer? Request reviews and referrals with the tap of a button. 

Analytics: Track payments, average job completion times, and more.

A product people believe in

In June 2020, 20 companies signed up for Relay’s beta company program — before a working product had been made. Since then, more companies have joined our beta program and we’ve been venture-backed by three angel investors. Our mobile app is now complete and available to download on iOS and Android devices. With continued momentum and increasing website traffic, Relay is primed to take the market by storm.

A customer experience made for the modern world

Communication looks different today than in past decades. Phone calls have slowly phased out, with texting and social media taking over. In fact, 90% of consumers say they would rather receive communication from a business via text messages than phone calls. Relay’s one-tap messaging was made with today’s communication needs in mind. It gives service providers an affordable, simple way to capture their customers’ attention and keep them updated — resulting in higher satisfaction and loyalty.

Helping businesses grow affordably

Small and medium business owners need solutions that won’t break the bank. That's why Relay offers affordable monthly and annual subscription plans. Service providers can also choose from two different tiers: Starter and Team.  

Market estimated to reach $1 trillion by 2023

As the only product that includes one-tap communication and essential business tools, Relay is poised to become a market leader for service providers seeking to create a superior customer experience. Rather than focusing solely on client management, we give businesses a simplified system to create more memorable connections with their customers.

Relay is the future of customer experience

As one of the only products that includes one-tap communication and essential business tools, Relay is poised to become a market leader for service providers seeking to create a superior customer experience. Rather than focusing solely on client management, we give businesses a simplified system to create more memorable connections with their customers.

A new era of client relations

We strive to set a new standard of communication for home services across the country by streamlining the customer experience from beginning to end.

$300k raised to date

In addition to receiving the support of 20 beta companies, Relay is venture-backed by leading Bay Area investors. So far, we’ve raised over $300k in total capital.

The expert behind the experience

As a seasoned entrepreneurial product leader, Justin Clegg is passionate about emerging tech. His extensive background includes leading product for several Silicon Valley-based Fortune 500 companies, venture-backed startups, and startup studios focusing on conversational AI. 

Having lived and worked across the world, Justin Clegg also brings a unique global perspective to his software teams.

Seeing an opportunity to bridge the gap between customers and businesses, Justin created Relay, a software that creates a mutually positive experience for each of them.