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FluentPet Updates
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Nov 2
2021

October update!

Since we went live a month ago we've exceeded over $500,000 in commitments. Just amazing.

Also amazing? Our logistics and sales progress! In the past couple weeks we've had two shipments arrive in the US, having successfully navigated around the shipping challenges at California's ports. This means that things are as set as they can be for the coming holiday shopping season. 

Sales-wise, October is shaping up to be our biggest month ever. We're currently at over $615,000 in orders, and we're on track to exceed $650,000 in our US store by the time the month is out. Again, this has all been achieved without spending anything on paid advertising in the US. 

We have, though, begun to experiment with paid advertising in Europe, as I'm excited to be able to announce that we have launched our European store at eu.fluent.pet. We've paired this store with a Europe-based warehouse to allow us to reach customers who otherwise incur high fees, high shipping costs, and slower deliveries when ordering from the US. 

As for the FluentPet mobile app: so far, we're on track! It is functional and being tested by a small number of users, and we're in the process of ironing out any bugs that crop up.

Lastly, check out this great Design Week article that was published a few weeks ago -- we think it does a great job of describing the unique approach we've adopted. 

That's all for now—if you've got questions, feel free to chime in below!

-Leo and the FluentPet team

Profile picture of Leo Trottier
Leo Trottier
FluentPet
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Profile picture of Kimberly Arispe
Kimberly Arispe
almost 5 years ago
I’d also love to be part of any beta testing for the app!
2 likes Reply
Profile picture of Nicolas Suarez
Nicolas Suarez
almost 5 years ago
Thanks for the update! Couple question / comments:

While you are waiting to receive your next inventory orders, I really think you should develop your Amazon presence and experiment on that marketplace. Do you have any thoughts on timing to enter that market?

Your product is clearly differentiated + better quality versus the current market of comparable products on Amazon. Terrific opportunity for low cost brand awareness and distribution management.
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Profile picture of Conrad Yaney
Conrad Yaney @nicolas-suarez I'd wonder about Amazon's business model of copying successful products and pricing them out. How does that affect the equation? Is FluentPet protected enough by patents to defend against this?
Almost 5 years ago
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Almost 5 years ago
Profile picture of Nicolas Suarez
Nicolas Suarez @conrad-yaney I work with Amazon and various 1P/3P brands daily and confident that this isn't something Amazon would try to copy with their "Amazon Basics" label. Fluent Pet's product are NOT an everyday good, consumable, or something that Amazon can price below current competitors while offering the same benefits (they usually go for a value-focused offering rather than premium services / branding). Amazon thinks in 9-digit revenue amounts, not 7/8. Amazon goes after more commoditized products versus innovative niches.

Similar (but less sophisticated) pet language buttons are already being sold on Amazon by other 3P sellers and by Amazon (through 1P, aka the brand sells product to Amazon on a wholesale basis for Amazon to manage listings / inventory etc.). Regardless, this doesn't change equation --- customer acquisition is still cheaper on Amazon, not difficult to list products and let them organically grow + optimize Amazon PPC while focusing on CAC spend off Amazon to acquire new customers. This also helps with finding new customers (1/2 of all people start their product searches on Amazon) who haven't heard of Fluent Pet before.

Patents (pending) + registering the brand on Amazon's brand registry (trademark / brand name system) should help bolster defensibility. But overall, to the trained eye, this doesn't feel like a product that Amazon would try to copy due to:
(1) can't offer same value proposition at lower cost if Fluent Pet is a patented and a more sophisticated /premium product,
(2) small fish to Amazon's ocean of opportunities (and relevant opportunity costs / resource tradeoffs),
(3) Amazon's need to appear to be seller-friend (specifically to 3P / third party sellers) and maintain a fair mix to combat anti-trust concerns / complaints and further regulation.
However, it's Amazon's world and we're all just living in it so they have the resources and might to attack this opportunity if they wanted (but I don't think they would).
Almost 5 years ago
2 likes
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Almost 5 years ago
Profile picture of Nicolas Suarez
Nicolas Suarez @conrad-yaney + what is stopping Amazon from copying Fluent Pet now before they are even on Amazon already? That risk is present whether Fluent Pet is selling on their marketplace or not, and you could argue riskier if Fluent Pet isn't active on Amazon as Amazon could have a first mover advantage in the category and gather a significant review / rating moat.

LTV or AOV / CAC is still much more attractive on Amazon than DTC, it's quite costly to acquire new customers off Amazon, especially if your product isn't consumable or promotes significant repeat purchases.
Almost 5 years ago
1 like
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Almost 5 years ago
Profile picture of Conrad Yaney
Conrad Yaney @nicolas-suarez thanks!
Almost 5 years ago
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Almost 5 years ago
Profile picture of Pedro Antonio Rioja
Pedro Antonio Rioja
almost 5 years ago
Looking great! Thanks for the update.
1 like Reply
Profile picture of Leo Trottier
Leo Trottier @antonio-rioja Thanks Pedro!
Almost 5 years ago
0 Like
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Almost 5 years ago
Profile picture of Sunil Gupta
Sunil Gupta
almost 5 years ago
Nice updates , how do I get my discounts coupons?
0 Like Reply
Profile picture of Leo Trottier
Leo Trottier Hi Sunil,

As soon as we complete a close, we will be sending out discounts to all who funded.

-Leo
Almost 5 years ago
2 likes
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Almost 5 years ago
Profile picture of Takashi Sengoku
Takashi Sengoku
almost 5 years ago
Thanks for the update.
2 likes Reply
Profile picture of Carissa Haverly
Carissa Haverly
almost 5 years ago
Have you guys begun to think about reaching out to the veterinary community? Every dog should be seen at least once a year for an annual exam, imagine if we can get veterinarians excited about this product and recommending it at wellness visits? As a veterinarian myself, I use annual exams as a way to not only check the physical health of the pet, but to also check in on the mental/behavior health and over all care. I routinely handout samples and pamphlets for products I believe will improve the pets quality of life. -Dr. Carissa Haverly
5 likes Reply
Profile picture of Leo Trottier
Leo Trottier Hi @carissa-haverly ,

Thanks for the suggestion! We have a number of active research projects underway, and once they're completed I believe we will be in a position to have good conversation with the veterinary community. Hopefully in 6-12 months we'll begin more substantive conversations with the veterinarian community.

-Leo
Almost 5 years ago
2 likes
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Almost 5 years ago
Profile picture of Carissa Haverly
Carissa Haverly I just saw a post in one of my secret FB groups for veterinarians where they were discussing Fluent Pet specifically. I really think you should start thinking about how Fluent Pet can partner with veterinarians soon. I’m happy to give you a few ideas. @leo-trottier
Almost 5 years ago
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Almost 5 years ago
Profile picture of Frank Petruccelli
Frank Petruccelli
almost 5 years ago
If you need help on QA of the app let me know I’m more than willing to help out, no charge I believe in this mission thanks Leo.
3 likes Reply
Profile picture of Leo Trottier
Leo Trottier @frank-petruccelli-1 Thanks Frank! We'd love your feedback. We'll be sure to announce when we're in public beta.
Almost 5 years ago
1 like
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Almost 5 years ago
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